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UNIVERSITY HOSPITAL: Hopes to cut queues with patient check-in kiosks

UNIVERSITY HOSPITAL: Hopes to cut queues with patient check-in kiosks

A patient is shown how to use one of the new check-in kiosks, Image: South Tees Hospitals

Patient check-in kiosks have been installed at Middlesbrough’s James Cook University Hospital.

The automated kiosks, part of a pilot scheme aimed at reducing queuing times at busy check-in desks, went ‘live’ this week and will cover the main outpatients area, along with trauma outpatients and the eye/retinal unit.

Patients are required to enter their name and date of birth in order to gain access to a computerised patients information system.

The pilot will last for 12 months and be regularly reviewed.

If deemed successful, more kiosks could be installed elsewhere in the hospital.

The trust said receptionists would still be available to check-in patients who are unable to use the machines and volunteers would also be on hand to provide assistance.

A trust spokeswoman said: “The introduction of kiosks in some of our busiest outpatient areas will reduce queue times and provide a faster check-in process for patients.

“It is also hoped that the kiosks will free up more time to quickly fill vacant clinic slots when patients cancel their appointments at short-notice or do not attend.

“Over the next 12 months we will be piloting six kiosks and gathering patient feedback.”

 

Words: Stuart Arnold, Local Democracy Reporter


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